Privacy Policy

Last Updated: 05/06/25

At KROKEYS, we prioritize the privacy and security of your personal information. This policy outlines how we collect, use, and protect your data when you interact with our website, products, or services. By using our platform, you consent to the practices described here.

1. INFORMATION WE COLLECT

We may collect the following types of information:

  • Personal Data: Name, email address, shipping/billing address, phone number, and payment details (processed securely via third-party gateways like Shopify Payments, PayPal, etc.).

  • Transactional Data: Order history, purchase details, and product preferences.

  • Technical Data: IP address, browser type, device information, and cookies (see Section 5).

  • Voluntary Data: Feedback, reviews, or communications via email, chat, or social media.

2. HOW WE USE YOUR INFORMATION

Your data helps us:

  • Process orders, fulfill purchases, and manage returns/exchanges.

  • Communicate with you (e.g., order updates, newsletters with your consent).

  • Improve our website, services, and customer experience.

  • Deliver personalized ads and analyze campaign performance (see Section 5).

  • Comply with legal obligations (e.g., tax compliance, fraud prevention).

3. SHARING YOUR INFORMATION

We only share data under these circumstances:

  • Service Providers: Trusted third parties (e.g., payment processors, shipping partners) necessary to complete transactions.

  • Legal Compliance: If required by law or to protect our rights (e.g., court orders, fraud investigations).

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We never sell your personal information to third parties for marketing purposes.

4. DATA RETENTION

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

5. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies, including the Facebook Pixel, to:

  • Enhance site functionality (e.g., remembering cart items).

  • Analyze traffic patterns via tools like Google Analytics.

  • Deliver targeted ads and track conversions through Facebook Ads.

Facebook Pixel allows us to measure the effectiveness of our advertising by understanding the actions people take on our website. Facebook may use cookies, web beacons, and other storage technologies to collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and targeted ads.

You can opt out of Facebook Pixel tracking by adjusting your ad preferences on Facebook or using industry opt-out tools:

6. YOUR RIGHTS

Depending on your location (e.g., GDPR in the EU, CCPA in California), you may:

  • Access, correct, or delete your personal data.

  • Withdraw consent for marketing communications.

  • Request data portability or object to certain processing.

  • Opt out of cookies and tracking technologies.

To exercise these rights, contact us at support@krokeys.com.

7. SECURITY

We implement industry-standard measures (e.g., SSL encryption, secure payment gateways) to protect your data. However, no online transmission is 100% secure, so we cannot guarantee absolute security.

8. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

9. CHANGES TO THIS POLICY

We may update this policy periodically. Changes will be posted on our website with a revised "Last Updated" date. Continued use of our services constitutes acceptance of the updated terms.

10. CONTACT US

For questions, requests, or concerns about this policy, reach us at:

Email: support@krokeys.com
Phone Number: +1 251-650-5778
Address: 30 N Gould St Ste R, Sheridan, WY 82801